Frequently Asked Questions
Everything you need to know about your Pixie Cup order.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental United States, while international shipping may take 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn and unwashed clothing with original tags attached. Please note that for hygiene reasons, certain accessories and intimate wear are final sale.
How do I know which size will fit me best?
Each product page features a detailed sizing chart and fit guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric elasticity mentioned in the description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change or cancellation within 1 hour of purchase by contacting our support team, but once the order has reached the warehouse, it cannot be modified.
Are Pixie Cup products sustainably made?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with factories that guarantee fair wages and safe working conditions.