Returns & Exchanges
At Pixie Cup, we want you to love every piece you wear, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure your fashion experience is as seamless and stylish as our collections.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.
Print and Attach Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing